Frequently Asked Questions
Everything you need to know about your favorite reversible plushies and apparel.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days, while international shipping varies by location.
What is your return and exchange policy?
We want you to love your gear! You can return or exchange unwashed and unworn items within 30 days of delivery. Please note that some clearance items may be final sale.
How should I wash my TeeTurtle apparel?
To keep your shirts looking vibrant, we recommend machine washing them cold with like colors and tumbling dry on low heat. Avoid ironing directly on the screen-printed designs.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
How do I know which size to order?
We provide a detailed size chart on every product page. Our shirts come in both 'Ultra Slim' and 'Relaxed' fits, so we recommend measuring a shirt you already own to find the perfect match.
Are the Reversible Plushies safe for all ages?
Our Reversible Plushies are ASTM-certified and safe for children ages 3 and up. They are made from high-quality, soft polyester fiber for maximum cuddliness.